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HP Plotter Warranty & Terms and Conditions

WARRANTY & TERMS AND CONDITIONS FOR THE PROVISION OF PRINTER MAINTENANCE SERVICES

Hewlett Packard (HP) manufactures consumer laptops, pc desktops, printers, accessories and more. It developed and provided a wide variety of hardware components as well as software and related services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors. Download the latest drivers, firmware, and software for your HP DesignJet T1120 HD Multifunction Printer series.This is HP’s official website that will help automatically detect and download the correct drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system.

HP Plotter provides high quality remote assistance and onsite support for your HP Designjet, helping you to improve product uptime. Calls are processed through our UK call handling centre and take only a few minutes for you to log a call. Simply contact us on 0845 0770 787 or email engineering@hpplotter.co.uk, ensuring you have your contract number and serial number of the printer to hand, making it clear that you are a contract customer.

You have the flexibility to choose between Basic cover, Standard cover and Support Plus cover. Each type of cover features a next business day response combined with varying levels of cover e.g.:

Basic cover includes all callouts and labour only
Standard cover includes all callouts, labour and parts
Support Plus cover includes all callouts, labour, parts and an annual service (clean,inspection,recalibration) of your Designjet

These contracts are aimed to address your specific service needs within a specified timeframe and aim to return your hardware to good operating order within the shortest possible time.

HP Plotter warrants that during the period of cover, the hardware will be covered and maintained so that it functions in accordance with the manufacturers specification, and in accordance with the terms and conditions stated below.

1 DEFINITIONS

In these conditions the following words shall have the following meanings ascribed to them:

(a) 'Agreement' means these terms and conditions and any schedules hereto contained in this document and the Certificate of cover. No terms and conditions other than the terms and conditions contained herein shall be binding upon Resolution unless accepted in writing and signed by the Managing Director of Resolution. All terms and conditions contained in any prior oral or written communication, including, without limitation, Buyer's purchase order, which are different from or in addition to the terms and conditions herein are hereby rejected and shall not be binding on Resolution, whether or not they would materially alter this document, and Resolution hereby objects thereto. The Customer will be deemed to have assented to all terms and conditions contained herein if any part of the goods and/or services described herein are shipped or an invoice is presented in connection with the said goods and/or services

(b) 'Commencement Date' means the date of this Agreement

(c) 'Consumable' means items which are consumed during the normal operation of the Equipment including, but not limited to, printer ribbons, inkjet cartridges and laser toner units

(d) “Cover Period” means the hours of cover specified in your Certificate of Cover, noting that HP Plotter may close their offices between the Christmas and New Year period

(e) “Customer” means the person, firm or organisation placing an order for service with the Supplier

(f) 'Equipment' means the equipment listed in your Certificate of Cover

(g) “Minimum Term of Service” means the period starting with the Commencement Date for which a fixed charge has been agreed as specified on the front sheet

Hp Designjet T1120 Hd Mfp User Manual Pdf

(h) 'Product' means any service, product, item of equipment, hardware, software, microchip, semiconductor (or other item containing, using or dependent upon any of the foregoing) supplied by the Supplier under this Agreement including, in the case of the Service, any hardware or software provided to the Customer by the Supplier as part of such Service or used by the Supplier as part of such Service

(i) “Remedial Maintenance” means rectification of a hardware failure to restore the Equipment to the configuration and functionality which existed prior to the failure and to the point of passing Resolution (GB) Ltd diagnostic testing applicable to that Equipment

(j) “Prime Shift” means the hours between 09.00 and 17.00 Monday to Friday, during the Cover Period – excluding Bank holidays and Weekends and HP Plotter holidays. Calls received outside of the coverage window will be acknowledged next coverage day

(k) “Service” means the services as described in Clause 2

(l) “Supplier” means Resolution (GB) Limited trading as HP Plotter

2 THE SERVICE

(a) The Service shall commence on the Commencement Date and shall consist of Remedial Maintenance

(b) The Supplier shall respond to valid service requests during the Prime Shift or such other hours of cover as may be stated in the Certificate of Cover

(c) The Supplier will make all reasonable endeavours to ensure the visit of an engineer to the Customer’s site within the contracted response time which is next working day in England and up to two working days in areas of Wales and Scotland, noting that 95% of all Scottish/Welsh calls are attended next working day and of those 98% are resolved and fixed on the initial visit

(d) The Supplier will arrange shipment of parts to either the customer site or directly to engineers in order to effect a repair. Should parts be shipped directly to the customer site, the Customer must set aside the package in readiness for the engineers’ attendance, and the package must remain unopened and passed directly to the engineer. In the event that the customer opens the package, should there be any discrepancies later (such as parts being damaged or fail to test correctly), then such parts, at the discretion of the Supplier, will be billable. In the event that parts are despatched in a timely manner but couriers fail to deliver the shipped parts, or there are unusual circumstances causing the delays e.g. Olympics, catastrophic events or other Acts of god, then the Supplier may not be held responsible for any shipment delays which are outside of their control. However best effort to ship parts will be used at all times. Where shipments of parts are required there is a shut-off time of 4:00pm to allow us sufficient time to pick parts for onward shipment. This is because our couriers arrive each day between 4:00pm-5pm. Calls received too late to allow parts shipment to take place will be carried over to the next coverage window where absolutely necessary although every attempt will be made to ship parts out the same day

(e) For HP DesignJet large format printers, all standard maintenance item parts, other than Consumables, used in the repair of Equipment shall be provided by the Supplier. The Supplier reserves the right to provide either new or refurbished replacement parts. Defective parts removed during the course of a repair become the property of the Supplier or sub contractor. Replacement parts become the property of the Customer

(f) The Supplier shall hold or have access to an adequate stock of replacement HP DesignJet maintenance kit parts

(g) For HP LaserJet printers (or other unspecified printers) all standard maintenance item parts including Consumables, used in the repair of Equipment shall be provided by the Customer. The Supplier will provide a quotation for replacement parts which if acceptable to the Customer will then be supplied and billable to the Customer, noting that the customer is at liberty to source their own maintenance kit parts. In the event that the Supplier arranges to fit such parts which are not covered under the contract, and upon attendance find that the parts supplied by the Customer are incor